Braintree, a Subsidiary of PayPal, is an Online Payment Processor. If you see “BraintreeCharge.com” on your credit card statement or bank statement, it means that your card or account was used to create a transaction by a business that uses Braintree as its payment processor.

Amex cardholders OR iDEAL customers:

Amex cardholders:

You may see "BRAINTREECHARGE.COM" on your Amex statement. You should see an update containing specific merchant details on your statement within 7 days.

iDEAL customers:

You may see “BraintreeCharge.com” on your bank statement. Any refunds related to this transaction may appear on your statement as “PayPal” with “BraintreeCharge.com” in the description.

* In both iDEAL charges and iDEAL refunds you should see the merchant name included in the transaction details.

Learn more about iDEAL

Charges from these businesses – and many others – initially appear as Braintreecharge.com

Common Questions

Why do I see “braintreecharge.com” on my bank or credit card statement?

The pending charge on your card account originated from a business that uses Braintree to accept payments on its website or mobile app.

Who is Braintree?

Braintree enables thousands of businesses to accept payments through websites and mobile apps. When you make a purchase through some of the most popular sites on the web, or through certain apps on your smartphone, Braintree’s software securely handles all of the connections to your credit card company and bank.

How do I know who I made the purchase from?

For Amex transactions, the name of the business will typically appear on your statement once the transaction is finalized by your bank, typically within 7 days. For iDEAL transactions, the merchant name should appear within the transaction details.

Why does braintreecharge.com still appear after the transaction is finalized?

Some banks choose to include Braintree’s name in the transaction details, even after the transaction has been finalized.

Still have questions?

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